Support
Complaints and support.
Tell us what happened. A published response-time promise will be added only when the company has approved one. Until then, the team aims to acknowledge messages promptly, without a numbered service level on this page.
Draft for legal review. The complaints process, any external ombudsman and any regulatory right of escalation must be added by counsel. This page is the practical contact route, not a complete procedure.
What to include
- Your name and a way to reply.
- Whether this is about the website, a future wallet, or a partner platform.
- What you expected and what happened, with dates if you have them.
Do not include passwords, wallet PINs, full card numbers or one-time passcodes.
Partner products
If the issue is the partner’s own service after a successful transfer, that partner is responsible for its product. Hubaal can still look at the wallet transfer itself: whether funds left the wallet, and whether a cash-out returned.
Contact details
- Emailinfo@hubaalconsult.comadmin@hubaalconsult.com
- Phone+256 785 603 669
- OfficeKoli House, Kiwatule Road, Ntinda
- HoursMonday to Saturday, 8am to 5pm